quickbet Privacy Policy

quickbet collects personal data from users in Bangladesh through several means: directly from you when you register an account or contact support; automatically as you interact with the platform; and from third-party sources such as payment processors and identity verification providers. The categories of personal data we collect are described in detail below.

Identity and Contact Data

• Full legal name as it appears on your government-issued identity document.
• Date of birth (used for mandatory age verification — players must be 18 or older).
• Bangladeshi mobile phone number (used for account authentication and payment method verification).
• Email address (used for account communications, security alerts, and promotional messages where consent has been given).
• Residential address in Bangladesh, which may be verified against submitted proof-of-address documents.
• Copies of identity documents submitted during KYC verification, such as your National Identity Card (NID), passport, or driver's licence.

Financial and Transaction Data

• Deposit and withdrawal transaction records, including amounts in Bangladeshi Taka (৳), timestamps, and transaction reference numbers.
• The mobile wallet identifiers (bKash, Nagad, Rocket, Upay) or bank account details associated with your transactions — stored only to the extent required for payment processing and KYC compliance.
• Records of any bonuses claimed, wagering activity, and account balance history.

Technical and Usage Data

• IP address, device type, operating system, and browser type collected automatically when you access the quickbet platform.
• Pages visited, links clicked, games played, betting markets accessed, and session duration — collected via server logs and analytics tools to improve platform performance.
• Geolocation data derived from your IP address, used to ensure compliance with applicable jurisdictional access rules.
• Cookie identifiers and similar tracking technologies — see the Cookie Policy section for full details.

Communications Data

• Records of any communications you send to the quickbet support team via email or live chat, including the content of those messages and the date and time of contact.
• Responses to any surveys, feedback forms, or promotional participation where you voluntarily provide information.

quickbet does not sell, rent, or trade your personal data to third parties for their own commercial marketing purposes. However, in order to operate the platform and fulfil our legal obligations, we do share certain data with carefully selected third-party service providers and, where required by law, with relevant authorities. All such sharing is governed by strict data processing agreements that require third parties to handle your data securely and in accordance with applicable privacy standards.

Categories of Third Parties We Share Data With

• Payment Processors: We share transaction data with payment service providers — including but not limited to bKash, Nagad, Rocket, Upay, Visa, and Mastercard — solely for the purpose of processing your deposits and withdrawals.
• Identity Verification Providers: KYC and age verification data (including identity document images) may be shared with third-party identity verification services that assist quickbet in meeting its compliance obligations.
• Game Technology Providers: Game studios and platform providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive session and gameplay data necessary for the delivery of their games on the quickbet platform. These providers are bound by their own data protection obligations.
• Analytics Providers: Anonymised or aggregated usage data may be shared with analytics service providers to help quickbet understand platform performance and player behaviour. This data cannot be used to identify individual players.
• Legal and Regulatory Authorities: quickbet will disclose personal data to law enforcement agencies, regulatory bodies, or courts of competent jurisdiction where required to do so by applicable law, or where necessary to prevent, detect, or prosecute fraud, money laundering, or other criminal activity.
• Business Successors: In the event of a merger, acquisition, or sale of the business or its assets, your personal data may be transferred to the acquiring entity, subject to equivalent data protection commitments.

quickbet retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or audit obligations. The retention periods we apply vary depending on the category of data and the reason it was processed.

• Account and Identity Data: Retained for the lifetime of your active account, and for a minimum of five years following account closure to comply with anti-money-laundering record-keeping obligations.
• Transaction and Financial Records: Retained for a minimum of five years from the date of the transaction in line with financial compliance requirements applicable to payment processing and KYC obligations.
• KYC and Identity Document Copies: Retained for a minimum of five years from the date of submission, or longer where required by applicable law or an ongoing investigation.
• Technical and Usage Data: Server logs and IP address records are retained for up to 12 months. Anonymised analytics data may be retained for up to 36 months for trend analysis purposes.
• Customer Support Communications: Retained for up to three years from the date of the most recent interaction, or longer where the communication relates to an unresolved dispute or legal matter.
• Marketing Consent Records: Retained for as long as your marketing consent remains active, and for up to three years following any withdrawal of consent, to demonstrate compliance with consent management obligations.

Once the applicable retention period has elapsed and there is no longer a legal or legitimate business reason to retain your data, quickbet will securely delete or irreversibly anonymise it. Where anonymisation is applied, the resulting dataset no longer constitutes personal data and is not subject to the rights described in the Your Privacy Rights section below.

quickbet implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures are reviewed and updated regularly to reflect evolving security best practices and threat landscapes.

Technical Safeguards

• SSL/TLS Encryption: All data transmitted between your browser and the quickbet platform is encrypted using SSL/TLS protocols. You can verify this by checking for the padlock icon in your browser's address bar.
• Data Encryption at Rest: Sensitive data stored on quickbet servers — including identity document copies and payment method references — is encrypted at rest using industry-standard encryption algorithms.
• Access Controls: Access to personal data within quickbet's systems is restricted to authorised personnel on a strict need-to-know basis. All access is logged and subject to regular audit review.
• Penetration Testing: The quickbet platform undergoes periodic security assessments to identify and remediate vulnerabilities before they can be exploited.
• Two-Factor Authentication: Players are strongly encouraged to enable two-factor authentication on their accounts to add an additional layer of protection against unauthorised access.

Organisational Safeguards

• All quickbet staff and contractors who handle personal data are subject to confidentiality obligations and receive regular data protection training.
• Third-party service providers with access to player data are subject to data processing agreements that mandate appropriate security standards.
• In the event of a data breach that poses a risk to player rights and freedoms, quickbet will notify affected players as promptly as practicable and will take immediate steps to contain and remediate the breach.